You have the right:
- to be believed.
- to be treated with respect and consideration.
- to privacy and confidentiality (within limitations).
- to access any counselling notes that have been recorded in your file.
- to ask questions.
- to be informed about your options and have your decisions regarding them respected.
- to refuse involvement in research, or any other service offered.
- to a safe and supportive environment.
- to not have your file included in a clinical audit.
CASV are committed to upholding your human rights in all service delivery and decision making. As a client of CASV, you have the right to:
- Recognition and equality before the law.
- Protection of families and children.
- Cultural rights.
- Cultural rights of Aboriginal and Torres Strait Islander peoples.
- A fair hearing.
- Health services.
- Privacy and reputation.
Lodging a complaint
- The CASV is committed to providing the best possible service to service users and the community.
- It is important that we are notified of any problems or concerns with our service so that we can address the issues promptly.
- If you have a complaint about the service you can lodge a verbal or written complaint to;
- the worker directly.
- the CASV Manager, or Chairperson of the CASV Management Committee PO Box 243, Woodridge, Qld 4114 or firstname.lastname@example.org.
- The Department of Justice and Attorney-General GPO Box 149, Brisbane Qld 4000 or online through the complaint form: www.justice.qld.gov.au.
- You may access a support worker or an advocate who is independent of the service to assist you to make a complaint.
When you make a complaint, you have the right:
- to the fair and prompt investigation of any complaint you may have regarding services you have received.
- to make a complaint without fear of being disadvantaged.
- to make a complaint verbally or in writing.
- to have an advocate or a support person present when making a complaint.
- to be informed of the outcome of your complaint.